About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you'll get to
* Manage client's travel booking inquiries via email, phone, and chat channels
* Demonstrate exceptional service attitude when addressing travelers' inquiries
* Maintain sound relationship with clients' travel managers and travelers
* Provide clients with optimal travel plans and recommendations (balancing the cost, time and convenience)
* Handle booking, modifying, and cancelling of air ticket, hotel, car rental, airport transfer, railway and other related services
What you'll Need to Succeed
* Diploma relevant qualification or above
* Experience in operating GDS - Amadeus is preferred
* Proficiency Business-level English, in both oral and written communication
* At least 1 year of experience in a travel management or B2B (group service) company, with a strong understanding of the business travel industry
* Able to assist clients in a possible face-to-face consultation
* Work closely with team or business leaders to gather a comprehensive understanding of their requirements
* Able to work graveyard shifts is a plus and adapt to work multi-schedule
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What's more?
* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
* We encourage flexible work arrangement
* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
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Have a good trip, and see you soon!
Trip.com...professional development, networking, opportunities to get involved in your community and most importantly, have fun!So, join National Grid and be a part of something bigger-where your unique skills and passions can make a real difference. Together, we are superpowered...
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