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Job Description - Training Coordinator (250000C5) Executive Office of Housing and Livable Communities (EOHLC) is seeking a Rental Assistance Training Coordinator in the Division of Public Housing & Rental Assistance!
AGENCY MISSION: The Executive Office of Housing and Livable Communities (EOHLC) is charged with creating more homes in Massachusetts and lowering housing costs for residents. Formerly known as the Department of Housing and Community Development (DHCD), EOHLC works with municipalities, local housing authorities, non-profit organizations, and development partners to provide affordable housing options, financial assistance, and other support to Massachusetts communities.
The Rental Assistance Training Coordinator is responsible for overseeing the development, administration, and monitoring of centralized trainings for all regional and local agencies that administer EOHLC vouchers for both federal and state-aided housing. The centralized training program seeks to enhance staff capabilities in program operations and compliance with housing regulations and EOHLC policy.
This role ensures that the planning and implementation of training initiatives align with EOHLC’s organizational goals, technological changes, and relevant federal, state, and local housing laws. The Rental Assistance Training Coordinator will develop data-informed training strategies and methods for monitoring training performance. Regularly collected training performance metrics and staff feedback will be used to ensure training initiatives meet staff needs and support regulatory compliance. This work may also involve vendor management for any contracts with partners for training services.
Occasional evening or weekend hours may be required. Travel is required.
DUTIES AND RESPONSIBILITIES (NOT ALL INCLUSIVE): Training: Serves as a principal training liaison between EOHLC and regional and local agencies, maintaining clear and consistent communications with the Executive Directors, Regional Administering Agency (RAA) staff responsible for managing training, and frontline RAA staff, as applicable.
Works closely with the Director of Rental Assistance and other critical EOHLC stakeholders to ensure training initiatives align with organizational goals, technological changes, and relevant federal, state, and local housing laws.
Develops or revises training materials and organizes training sessions to align with policy updates.
Conducts training sessions in webinar format or in-person, as needed.
Responds, orally and/or in writing, to inquiries from RAAs related to training or professional development.
Collaborates with RAAs to identify existing training gaps and opportunities for improvement.
Collaborates with training vendors to identify topics for training, schedules training sessions, and promotes attendance from relevant EOHLC leadership and RAA staff.
Collaborates with the EOHLC IT Department as needed to ensure training materials are accessible via any Rental Assistance-managed voucher learning development management system(s).
Regional Administering Agency (RAA) Contracting: Reviews, revises, and recommends approval/disapproval of all RAA contracts for training support based on EOHLC guidelines.
Monitoring: Monitors training attendance, completion, and performance of RAA staff, ensuring personnel meet training benchmarks and various requirements, regulations, and guidelines.
Performance: Leverages RAA staff feedback and performance metrics to adapt training strategies as needed.
Reporting: Assists in developing reports and tracking required for centralized training administration.
PREFERRED QUALIFICATIONS: Knowledge and experience with policies, procedures and systems of on-site property management.
Knowledge and experience analyzing the factors, trends and problems in providing housing services to low-income households.
Ability to gather information by reviewing records, documents, interview individuals, evaluate housing systems, draw conclusions, and make appropriate recommendations.
At least intermediate demonstrated proficiency using Microsoft Word, Excel, and PowerPoint.
Ability to address groups of people in public and in-house meetings.
Ability to work with local officials and committees.
Demonstrated willingness to take initiative and work effectively, independently, and with little supervision.
Ability to develop written program summaries, documents, and training materials.
Excellent organizational skills and the ability to manage and direct multiple projects.
Ability to work effectively with other organizations in coordinated delivery of program services.
Ability to maintain extensive databases and manage and maintain voluminous filing and documentation system.
Travel across the state will be required.
MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience.
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
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Job Tags
Full time, Contract work, Part time, Work experience placement, Local area, Afternoon shift,