Job Description

Job Description

Job Description

Description:

Avis St. Croix is seeking a motivated, detail-oriented Service Agent to join our team at the Henry E. Rohlsen Airport. The ideal candidate will have strong attention to detail, excellent customer service skills, and the ability to maintain and prepare vehicles for their next rental. This role is essential to ensuring our fleet remains clean, functional, and ready for guests, creating a seamless rental experience.

The primary responsibility of the Service Agent is to clean, inspect, and service vehicles to meet company standards for quality and safety. Additional duties include shuttling vehicles to and from the airport, assisting with customer transportation, and identifying vehicles with damages or mechanical issues. If you enjoy working outdoors, take pride in your work, and thrive in a fast-paced environment, we encourage you to apply and join our team!

- Principal duties and responsibilities include, but are not limited to:

• Thoroughly clean and sanitize vehicles, both inside and outside, to maintain a pristine and professional appearance.
• Perform routine vehicle inspections to identify and report any damages or maintenance needs.
• Assist with minor vehicle maintenance tasks such as tire pressure checks and fluid level inspections.
• Safely operate company vehicles to transport them to various company locations as needed.
• Record detailed video documentation of all vehicles before and after each reservation to accurately capture any damages or discrepancies.
• Accurately document and report vehicle damages, accidents, or incidents promptly.
• Interact with customers to address inquiries, provide information, and resolve any issues.
• Deliver exceptional service to ensure customer satisfaction throughout the rental process.

- Other duties and responsibilities:

• Be fully informed of all company policies & procedures and set example by adhering to same
• In the event of staff shortage (i.e. vacations, sick calls, etc.) or in emergency situations (i.e. hurricanes), be prepared to assist in another lot(s) or in movement of vehicles are needed
• Any and all other tasks that reasonably fall within this function as directed by management

• Valid US Virgin Islands (USVI) driver’s license with a clean driving record.
• Strong attention to detail and the ability to accurately identify and report vehicle issues.
• Excellent communication and customer service skills.
• Flexibility to work shifts, including weekends and holidays.
• Physical ability to perform tasks related to vehicle cleaning and maintenance.
• A positive attitude and adaptability in a fast-paced work environment.

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