Job Description

Silverline Company Overview:

As part of Mphasis, Silverline tailors digital transformation solutions to meet your specific needs by leveraging insights acquired through 10+ years in the business. We’ve completed thousands of Salesforce engagements informed by real-world expertise gained across Media and Entertainment, Financial Services and Healthcare industries. From strategic planning and implementation to managed services, we guide clients through every phase of their journey, enabling continuous value with the Salesforce platform. We also offer CalendarAnything, a popular scheduling application on the AppExchange, as well as industry-proven accelerators.

Silverline Value Proposition:

Silverline employees are a diverse group of global professionals who are passionate about creating rewarding experiences for our teams, our clients, and the world we live in. Silverline's culture of collaboration, inclusion, and career growth plays a vital role in our success. Come be a part of our team and join the fun!

Position Overview:

Our Business Analysts (BA) function as an individual contributor position while still being a key contributor on a project team responsible guiding customers through the implementation of Salesforce solutions using Silverline’s agile methodology. The BA will engage customer stakeholders to understand desired business outcomes and define success criteria. You will also articulate to customer stakeholders the value of recommended solutions and approach. This role is vital to our project and customer success.

Primary Responsibilities:

• Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
• Synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Perform fit-gap analysis between Salesforce functionality and client requirements
• Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
• Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
• Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
• Develop training curriculum and deliver training sessions to the solution’s end users
• Work with a Silverline Engagement Manager to manage a project to scope, budget and timeline expectations

Required Qualifications:

• BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience; MBA preferred
• 5 or more years experience as a Salesforce Business Analyst
• 3 + years experience working in Financial Services, Insurance &/or Healthcare industries. Ideally as an implementation consultant
• 3 + years experience working in a consulting environment
• 3+ years working on projects implementing Salesforce products such as, Sales Cloud, Service Cloud, Financial Services Cloud...etc
• Experience with business process definition, best practices, and reengineering
• Experience writing user stories to capture Salesforce requirements
• Experience with data migrations from third party systems to Salesforce
• Experience designing or building Salesforce integrations with 3rd party applications
• Understanding of the key levers for B2B, B2C, hybrid business models
• Understanding of key concepts of user centered design and design thinking
• Great teamwork and collaboration skills
• Work Location Requirement: Must be able to work on-site in Charlotte, NC 3-5 days/week
• Must be authorized to work for any US employer
• Direct Applicants Only, 3rd party submissions will not be considered.

EEO & Pay transparency Statement: Silverline provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Compensation for this role is expected to range from USD $80,000 - $120,000. Actual compensation offered will be determined by, and commensurate with, candidate experience as evaluated during the interview process.

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