Job Description

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to Customers.

Job Description:

Job Role : Salesforce Business Analyst Agile & Platform Configuration

Experience : 9 to 12 years

Job Type : W2

Location : Juno Beach, Florida

Responsibilities :

• Proven experience as a Salesforce Business Analyst or in a similar role, preferably in the energy or utilities sector.
• In-depth knowledge of Salesforce platform and its capabilities.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) are preferred.
• Strong analytical, problem-solving, and communication skills.
• Experience with Agile methodologies and practices such as Scrum or Kanban.
• Familiarity with Agile tools such as JIRA or Azure DevOps.
• Ability to work effectively in a fast-paced, dynamic environment.
• Engage with business stakeholders to gather, analyze, and document business requirements using Agile techniques like user stories and acceptance criteria.
• Participate in Agile ceremonies such as sprint planning, backlog refinement, and sprint retrospectives.
• Translate business requirements into Salesforce solutions, including configuration of Salesforce features, workflows, and other custom functionalities.
• Collaborate with Salesforce developers and the Scrum team to design and implement custom solutions when necessary.
• Define project scope, timelines, and deliverables using Agile methodologies.
• Coordinate and manage Agile project tasks and ensure their completion within sprints.
• Maintain Agile project documentation and manage changes to the product backlog.
• Configure Salesforce applications according to business requirements and Agile user stories.
• Develop and execute test plans to ensure solutions meet requirements and quality standards.
• Facilitate user acceptance testing (UAT) and resolve issues identified during testing.
• Create training materials and conduct training sessions for end-users.
• Provide ongoing support and troubleshooting for Salesforce users like fixing authenticator issues, updating user profiles and permission sets.
• Ability to manage list of tickets from service now and be firsthand person to analyze issues before sending to developers
• Develop and maintain user guides and best practice documentation.
• Monitor Salesforce platform performance and identify areas for improvement.
• Stay updated with Salesforce platform enhancements and new releases.
• Act as a liaison between business stakeholders, the Product Owner, and the Scrum team.
• Foster strong working relationships with business users, project managers, developers, and other team members.
• Participate actively in daily stand-ups, sprint reviews, and other Agile meetings.

Qualification:

• Bachelor's degree or equivalent combination of education and experience.

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