Job Description

Job Requisition ID: 91243 

Location Designation:  Fully Remote  

Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life’s legacy of being there when we’re needed most. Here, you'll design, implement, and support these solutions directly impacting employees’ lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.

Role Overview:

This role will be a member of the Distribution Learning and Development Team supporting the Distribution/Sales Organization within Group Benefit Solutions (GBS) business of New York Life. This role will work closely with business partners across the GBS to design and develop innovative, impactful training programs and resources that support employee development and enhance the quality of services delivered by employees across the GBS.

The Learning Experience Designer (LED) is responsible for using Instructional Design and adult learning methodologies to analyze business and learner needs, design comprehensive learning solutions, develop and implement blended programs, and to evaluate the effectiveness of these programs. This role collaborates with subject matter experts, project managers, and other stakeholders to design and develop innovative instructional materials and programs.

The LED manages all aspects of training design and development, working independently and at times with other external consultants. The LED ensures their projects are accomplished on time and within defined scope while demonstrating an ability to operate in an ever changing project environment where priorities and unexpected needs shift work demand and focus.

What You’ll Do:

Assess training needs

• Collaborate with business leads, subject matter experts, project managers, learning professionals and other partners to identify learning and performance needs
• Conduct needs analysis to identify how training can drive ongoing performance improvement
• Identify performance success metrics and how to measure learning solution impact

Design and develop training solutions

• Ensure learning and performance objectives are appropriate to the audience and that the training programs developed meet those learning and performance objectives
• Use Instructional Design methodologies to determine the best learning approach to address business and project needs.
• Create training design documents to clearly communicate learning objectives that address needs, including content outlines, flow diagrams, technical specifications, and resource/reference documents
• Design and develop dynamic, engaging blended training programs that may include instructor-led training, eLearning courses, microlearning simulations, games, and reference guides while using proven techniques to increase retention and engage and motivate learners
• Use rapid authoring tools to create eLearning courses, microlearning, videos, online assessments, and other online resources
• Use rapid development techniques, prototyping, and iterative design approaches to develop solutions

Implement training solutions

• Partner with facilitators to deliver train-the-trainer programs
• Partner with operations training teams to coordinate the scheduling of training programs, including pilot programs
• Manage the delivery of training resources and programs using tools such as learning management systems and social sites

Evaluation and ongoing support

• Measure the success of training or content using proven Instructional Design methodologies, recommend changes, and make the necessary updates to improve the quality of the training or content
• Perform ongoing curriculum maintenance as needed to ensure training materials are current by scheduling periodic program reviews, managing version control of content revisions, and ensuring content is available in a secure shared location
• Continuously improve the effectiveness and depth of the training curricula by staying current with evolving instructional design techniques

Program support

• Work on multiple projects concurrently, monitors activity, progress, and time related to project development
• Effectively communicate and work well with others in both written and oral communication for all areas and levels of the business
• Utilize a document management process for organizing, tracking, and retaining project related source files

What you'll bring:

• Bachelor’s degree, certification, and/or equivalent work experience
• Certification in Instructional Design, Instructional Technology, Adult Learning Theory, or related field

• 3+ years of instructional design experience
• Advanced level of expertise in all areas of learning and development including learning technology, analysis, instructional design/development, facilitation, evaluation, and knowledge management
• Expertise in adult learning principles and instruction design models such as ADDIE, SAM, and Agile Instructional Design to build programs that meet business /strategic objectives
• Proficient with training development tools such as Adobe Suite (including Captivate, Soundbooth, Flash, Photoshop, etc.), Articulate, Camtasia, Microsoft Office Suite (SharePoint, PowerPoint, Word, Excel, Visio and Publisher), and Vyond
• Proficient in the use of web conferencing and similar collaboration tools to deliver training
• Proven experience developing documentation such as job aids using information mapping principle
• Ability to incorporate the principles of adult learning into training curricula utilizing instructor-led, virtual and eLearning platforms

• Ability to bring innovative thought process to curriculum design and curation while conveying complex information into meaningful, effective training course material
• Ability to work productively on multiple projects simultaneously with multiple stakeholders
• Strong organization and time management skills; effectively adapts to multiple and/or competing priorities
• Strong interpersonal, customer service, and collaboration skills with an ability to work across a broad-based, diverse, constituency and to communicate a positive image
• Excellent presentation skills with the ability to present information in a confident, creative, and engaging manner
• Excellent oral and written communication skills including the ability to obtain and convey technical information to people of varying levels of technical knowledge and responsibility
• Continuously improve own capabilities and areas of expertise and support the development of peers.
• Demonstrated ability to work at both the conceptual and very detailed levels and easily shifts between the two

• Limited travel, approximately 2 times per year

Competencies:

• Collaborates
• Communicates Effectively
• Interpersonal Savvy
• Situational Adaptability
• Tech Savvy
• Resourcefulness
• Accountability

It is recommended that all qualified candidates apply to this posting as soon as possible. Residents of Colorado are hereby notified that the deadline to apply is 1 week from the Posting Date listed above.

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Pay Transparency

Salary range:  $90,000-$130,000  

Overtime eligible:   Exempt  

Discretionary bonus eligible:   Yes  

Sales bonus eligible:   No  

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits 

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our .

Our Diversity Promise 

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the  Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of .

​ Job Requisition ID: 91243 

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