Job Description

About this Job

The ideal candidate will be responsible for maintaining product and industry knowledge, will need to travel to China from time to time, but most of the time should stay in Milpitas office, managing customer requests, meetings and discussion with both from customer and from China team.

We're located in Milpitas, CA, offering a spacious and comfortable office environment, and a supportive as well as talented Engineering and Operations team. Our goal is to provide our employees with a rewarding and motivating workspace. Occasional travel to China may be required but won't be overly frequent.

Responsibilities:

• Technical Support: Provide expert technical support to customers, addressing inquiries and troubleshooting issues.
• Collaboration: Act as a critical liaison between customers and our engineering and manufacturing teams in China, facilitating effective communication and understandings; host technical discussions, clarify project specifications, and ensure alignment on timelines and deliverables.
• Requirements Analysis: Work closely with customers to understand their technical requirements and translate into actionable insights for engineering and manufacturing teams.
• Solution Design: Assist in designing and proposing technical solutions and improvement suggestions based on customer needs and company capabilities; Assist customers in selecting and optimizing appropriate materials and manufacturing processes (glue bonding, laser welding, etc.)
• Feedback Loop: Establish efficient feedback loop between customers and internal teams to continuously improve project performance; Identify and proactively address potential issues before customer escalation.
• Documentation: Create and maintain technical documentation to support both internal and external stakeholders to ensure accurate information flow.
• Site Visit Support: Occasional travel to China to support site visit based on project demand.
• Customer Visit: Visit customers with ICT Design DFM to for in-depth review and project feedbacks

Qualifications

• Bachelor's degree in Mechanical Engineering, Physics, or equivalent
• 3+ years of experience in mechanical design and new product development.
• Strong problem solving and critical thinking capability
• Strong eager and genuine curiosity in troubleshooting technical challenges
• Ability to multitask, organize, and prioritize
• Exceptional communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
• Good at tooling design and structure
• Ability to work independently and as part of a team in a fast-paced, customer-facing environment.
• Proven track record as a Field Application Engineer or in a similar client-facing technical role.
• Engineering experience in Actuator industrial is preferred
• Working Proficiency in both Chinese & English language is a MUST

Perks and Benefits:

• Competitive salary and performance-based incentives
• Medical Insurance and wellness benefits
• Collaborative work environment with supportive colleagues
• Opportunities for personal and professional development

About Luxshare-ICT:

Luxshare-ICT, a Fortune 500 company, is a leading global provider of intelligent manufacturing and supply chain services for consumer electronics and automotive products. The company has a strong track record of innovation and excellence and is well-positioned to capitalize on the growing demand for smart and connected devices.

Its intelligent manufacturing capabilities are among the most advanced in the world. The company uses a variety of cutting-edge technologies, including artificial intelligence (AI), robotics, and automation, to streamline its manufacturing processes and produce high-quality products at scale. Luxshare-ICT is also a leader in supply chain management, with a global network of suppliers and partners that allows it to deliver products to customers quickly and efficiently.

Luxshare-ICT is committed to sustainability and social responsibility. The company has several initiatives in place to reduce its environmental impact and improve the lives of its employees and the communities in which it operates. Luxshare-ICT has committed to using 100% renewable energy by 2025 and reducing its greenhouse gas emissions by 50%. The company also has many programs in place to support employee development and well-being.

Luxshare-ICT is a well-managed company with a strong track record of growth and profitability. The company is well-positioned to capitalize on the growing demand for smart and connected devices and is expected to continue to grow in the coming years.

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