Job Description

Job Summary:

The Business Analyst will play a key role in capturing and documenting business requirements for enterprise applications, specifically Customer Relationship Management (CRM) and Project Portfolio Management (PPM) systems. This role involves close collaboration with business stakeholders, system analysts/administrators, and other IT teams to translate business needs into clear, actionable work items. The ideal candidate should have a strong understanding of business processes, requirements gathering, and enterprise application workflows.

Key Responsibilities:

1. Business Requirements Gathering & Analysis

• Engage with stakeholders to identify and capture business requirements for CRM and PPM enterprise applications.
• Conduct interviews, workshops, and surveys to understand user needs.
• Analyze current business processes and identify areas for improvement.

2. Process Documentation & Requirement Management

• Develop detailed business requirements, functional specifications, and user stories.
• Create workflow diagrams, data flow diagrams, and process maps to support system changes.
• Maintain a structured repository for requirements and ensure alignment with business objectives.

3. Collaboration with Stakeholders & IT Teams

• Work closely with the Business team to align enterprise applications with business goals.
• Act as a liaison between business units and technical teams to ensure clarity in requirements.
• Facilitate discussions to bridge the gap between business expectations and technical feasibility.

4. System Analysis & Work Item Translation

• Collaborate with system analysts to define enterprise application functionalities.
• Translate high-level business needs into tangible work items, such as epics, user stories, and acceptance criteria.
• Assist in backlog grooming, sprint planning, and prioritization of development tasks.

5. Testing & Validation

• Support user acceptance testing (UAT) to validate solutions against business requirements.
• Document test scenarios and ensure system changes align with user expectations.
• Gather feedback and recommend refinements for system enhancements.

6. Continuous Improvement & Best Practices

• Monitor industry trends and best practices in CRM and PPM systems.
• Recommend improvements to business processes and application workflows.
• Ensure compliance with internal IT governance and documentation standards.

Required Skills & Experience:

• 8+ years of experience as a Business Analyst or Systems Analyst in an enterprise IT environment.
• Strong background in requirements gathering, process documentation, and system analysis .
• Experience working with CRM like salesforce and Project Portfolio Management (PPM) applications .
• Ability to translate business needs into clear, actionable technical requirements .
• Proficiency in tools like JIRA, Confluence, Visio, or similar workflow documentation tools .
• Strong knowledge of Agile methodologies and software development lifecycle (SDLC) .
• May require occasional travel for stakeholder meetings and workshops.

Preferred Qualifications:

• Experience in enterprise-level IT projects related to CRM, PPM, or ERP applications.
• Knowledge of data modeling, process automation, and integration concepts .
• Familiarity with reporting and analytics tools (e.g., Power BI, Tableau).
• Certification in CBAP (Certified Business Analysis Professional) or equivalent is a plus.

Key Competencies & Soft Skills:

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Detail-oriented with a structured and methodical approach to requirements gathering.
• Ability to work independently and collaborate in cross-functional teams .
• Strong documentation and presentation skills .

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